External Resources for All

LISTED BELOW ARE A HANDFUL OF HELPFUL ONLINE RESOURCES FOR A VARIETY OF SITUATIONS

 CLIENT RIGHTS AND RESPONSIBILITIES

You have the right to:

  • Be treated with respect and dignity in a fair manner

  • Have your personal information be private based on our policies and U.S. law

  • Get information that is easy to understand and in a language you know

  • Know about our company, services, and provider network

  • Talk with your provider about your treatment options - regardless of cost or benefit coverage

  • Decide with your provider what is the best plan for your care

  • Refuse treatment if you want, as allowed by the law

  • Get care without fear of any unnecessary restraint or seclusion

  • Decide who will make medical decisions for you if you cannot make them

  • See or change your medical record, as allowed by our policy and the law

  • Understand your bill

  • Expect reasonable adjustments for disabilities as allowed by law

  • Tell us your complaints

Your role is to:

  • Give us the information needed to help you get the best possible care

  • Follow the health care plan that you agreed on with your health care provider

  • Talk to your provider about changes to your treatment plan

  • Understand own health problems as well as you can. Work with your health care providers to make a treatment plan that you all agree on

  • Read all information about your health benefits and ask for help if you have questions

  • Follow all health plan rules and policies

  • Tell us any changes to your name, address or insurance

  • Contact your provider when needed, or call 911 if you have any emergency